Dear Kate offers First Class, Priority, and Express shipping through the US Postal Service. Most orders ship within 2 business days of order. Priority shipping takes approximately 2-3 days once shipped and First Class shipping takes approximately 3-5 days once shipped. Express mail is delivered the day after shipped to most locations in the US, although some locations may require two days. All Dear Kate products ship from North Carolina.
Several countries are enabled in our checkout process, but if your country is not listed in the drop down menus on the billing address page, please email us at email@example.com with your address and we'll send you a quote for shipping our product to you, wherever you are.
Please note that we typically send our packages via the US Postal Service. When shipping internationally, they transfer the package to the recipient country's postal service to be processed through customs. The customs process varies widely from country to country and we are unable to track the package during this time.
Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You can contact your local customs office for further information. Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.
If you live in New York or North Carolina, you may be charged sales tax on specific items.
Need a new size? Not sure you and your undies are meant to be? Let us know within 60 days of purchase and we’ll make it right. All domestic exchanges are on us. All orders are eligible for returns or refunds up to 60 days after date of purchase.
Each and every pair of Dear Kates comes with a one-year warranty. If something’s not right, let us know within a year of purchase and we will happily replace your undies. We can be reached at firstname.lastname@example.org.