Shipping & Handling
Dear Kate offers First Class, Priority, and Express shipping through the US Postal Service. Most orders ship within 2 business days of order. Priority shipping takes approximately 2-3 days once shipped and First Class shipping takes approximately 3-5 days once shipped. Express mail is delivered the day after shipped to most locations in the US, although some locations may require two days. All Dear Kate products ship from North Carolina.
Several countries are enabled in our checkout process, but if your country is not listed in the drop down menus on the billing address page, please email us at firstname.lastname@example.org with your address and we'll send you a quote for shipping our product to you, wherever you are.
Please note that we typically send our packages via the US Postal Service. When shipping internationally, they transfer the package to the recipient country's postal service to be processed through customs. The customs process varies widely from country to country and we are unable to track the package during this time.
Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. You can contact your local customs office for further information.
Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.
If you live in New York or North Carolina, you may be charged sales tax on specific items.
Returns & Exchanges
We have a 100% guarantee for all of our Dear Kate products. We hope it's love-at-first wear when you put on your Dear Kates! Please try on your purchase over undies first, and if they're not perfect, we’ll hook you up with free domestic exchanges (international shipping charges apply).
We want to ensure that your Dear Kates fit you perfectly. If you want a full refund at any point, simply pay return shipping charges and we are also happy to issue a refund after your items are received.
If you have any other questions regarding shipping and handling please email email@example.com or leave a message at 347-688-6127 with your inquiry and we will do our best to help you out.